These Terms and Conditions (“Terms”) apply to purchases made through gexlomy.com.

gexlomy.com is operated by Xi’an Jinshi Weikai Network Technology Co., Ltd.

By submitting an order through our website, you acknowledge that you have read and understood these Terms and agree that your purchase is subject to these Terms and any other applicable policies available on gexlomy.com.

Scope of These Terms

These Terms apply to purchases of products offered through gexlomy.com.

Additional policies may also apply to your purchase, including our Shipping Policy, Return & Refund Policy, Payment & Security Policy, Privacy Policy, and applicable Product Support & Care information.

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, colors, finishes, functionality, pricing, images, and availability as accurately as possible.

GEXLOMY products may include home cleaning tools, surface-care accessories, practical household cleaning essentials, and other cleaning-related products offered through our online store. Our collection is organized around three distinctive product series: WATER POWER, LIGHT CLEANING, and PLANT POWER.

Actual product appearance may vary slightly due to screen or display settings, photography and lighting conditions, manufacturing tolerances, material or finish variations, product batch differences, or packaging and design updates.

Products featuring different materials, finishes, textures, colors, or functional components may have minor variations in appearance. Such variations are considered normal characteristics of manufacturing and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund.

Product Requirements and Usage Information

Certain GEXLOMY products may include or require compatible components such as handles, cleaning heads, brushes, pads, detachable attachments, connectors, replacement components, or other accessories specified on the relevant product page.

Customers are responsible for reviewing product information, specifications, dimensions, material compatibility, intended applications, and usage instructions before purchasing or using a product.

Product design, components, cleaning functions, recommended applications, and included accessories may vary between different models or versions.

Unless expressly stated otherwise, GEXLOMY does not guarantee compatibility with third-party replacement parts, accessories, attachments, or other components.

Customers should use each product only for its intended purpose and follow all applicable assembly, operating, cleaning, and maintenance instructions.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

GEXLOMY reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving payment authorization failure, suspected fraud, unauthorized payment activity, inventory limitations, incorrect pricing or product information, shipping restrictions, duplicate or unusual orders, abuse of promotional offers, legal or regulatory restrictions, or other circumstances preventing reasonable fulfillment.

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider and applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Customer Support Email: service@gexlomy.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered processing, picking or packing, fulfillment, shipping preparation, or dispatch.

If an order has already shipped, our Return & Refund Policy may apply.

Prices

Product prices displayed on gexlomy.com are processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on the product model, specifications, product variations, promotional eligibility, destination, applicable taxes, and shipping charges.

The final amount payable will be displayed during checkout before you complete your purchase.

GEXLOMY may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including customs duties, import taxes, brokerage fees, clearance charges, and local government or carrier fees.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on customer location, device type, order value, and available payment services.

By submitting payment information, you confirm that you are authorized to use the selected payment method, the information provided is accurate and complete, and you authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

GEXLOMY may occasionally provide promotional benefits, including promotional pricing, discount codes, product bundles, limited-time offers, free or reduced shipping promotions where available, and other promotional benefits.

Promotional offers may include additional conditions such as start and end dates, minimum purchase requirements, product exclusions, geographic restrictions, quantity limitations, customer eligibility requirements, and usage restrictions.

Unless otherwise stated, promotional offers cannot be combined. Discounts generally cannot be applied retroactively to completed orders.

GEXLOMY reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

The specific terms displayed with each promotion will govern that offer.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside GEXLOMY's reasonable control, including carrier operations, customs processing, weather conditions, transportation disruptions, holidays, remote delivery locations, and local delivery conditions.

Customers are responsible for providing complete and accurate shipping information during checkout.

GEXLOMY products may include multiple components, detachable accessories, brushes, cleaning pads, handles, or other parts that require appropriate packaging for transportation.

We take reasonable measures to package products for shipment. Customers should inspect their orders promptly after delivery and contact our support team if products arrive damaged, defective, incorrect, or incomplete.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact GEXLOMY before returning a product so our customer support team can review your request and provide the applicable instructions.

Return eligibility, shipping costs, refund deductions, and processing procedures may depend on the product's condition, the reason for return, the applicable policy, and relevant legal requirements.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your GEXLOMY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving cleaning tools, handles, brushes, cleaning pads, detachable attachments, connectors, structural components, or other product parts.

We may request your order number, clear photographs of the product, photographs of the original packaging, a photograph of the shipping label where available, and a short video demonstrating the issue where applicable.

Please retain the product and original packaging until our customer support team has reviewed your request and provided further instructions.

Depending on the circumstances, our applicable policies, and consumer protection laws, available solutions may include a replacement, refund, repair where appropriate, or another suitable resolution.

Product Use and Care

GEXLOMY products should be used only for their intended purpose and in accordance with the applicable product instructions, technical specifications, safety information, care recommendations, and product-specific guidance.

Home Cleaning Products

For cleaning tools, surface-care accessories, and household cleaning essentials, use products only for their stated applications. Review the relevant product instructions before use, particularly where specific surfaces, materials, or cleaning conditions are involved.

Handle tools, brushes, pads, handles, detachable attachments, and other components carefully. Avoid unnecessary impact, excessive pressure, or force that could damage the product or the surface being cleaned.

Use appropriate cleaning methods and materials for each product. Unless expressly recommended, avoid harsh chemicals, abrasive treatments, or cleaning methods that may damage product materials, coatings, or finishes.

Product Safety

Use products according to their intended purpose and any supplied safety instructions.

Do not use damaged tools or components where continued use could create a safety concern or cause further damage. Keep products and accessories in suitable storage conditions and follow any product-specific requirements for cleaning, drying, maintenance, and replacement.

Where a product includes detachable or adjustable components, ensure they are correctly assembled and secured before use.

Indoor and Outdoor Use

Unless a product page specifically states otherwise, GEXLOMY products should be used in accordance with their stated applications and environmental limitations.

Protect products from conditions that may damage their materials or affect their intended performance, including excessive moisture, unsuitable temperatures, prolonged exposure to direct sunlight where inappropriate, and harsh chemicals.

Any claims regarding water resistance, specialized surface compatibility, outdoor suitability, or other performance characteristics apply only where specifically stated for the individual product.

Customers should review the relevant product page and instructions before using a product in an environment or application that may fall outside its ordinary intended use.

Product Dimensions and Natural Variations

Measurements and specifications displayed on gexlomy.com are provided as product references.

Minor variations may occur due to manufacturing processes, measurement methods, material characteristics, product batch differences, or design updates.

Products may also have slight differences in color, texture, finish, dimensions, or other visual details due to manufacturing and display conditions.

Such variations do not necessarily indicate a product defect when they do not affect the product's intended functionality or materially conflict with its stated description.

Product Support and Warranty

Certain GEXLOMY products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or in the applicable Product Support & Care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

For information about a specific product's warranty eligibility or coverage, please contact our customer support team.

Personal Use

Products offered through gexlomy.com are intended primarily for lawful personal, household, or gift use unless otherwise agreed by GEXLOMY in writing.

Unauthorized commercial resale may be restricted where reasonably necessary and permitted by applicable law.

Customers are responsible for ensuring that their use of purchased products complies with applicable laws, product instructions, and any relevant safety requirements.

Prohibited Activity

You may not use gexlomy.com or its purchasing systems for fraudulent transactions, unauthorized payment activity, abuse of discounts or promotions, manipulation of checkout systems, misuse of return or refund procedures, unauthorized resale where restricted, interference with website security, or other unlawful or deceptive activities.

You may not attempt to interfere with the normal operation of our website, gain unauthorized access to our systems, or misuse website features in a way that compromises security or affects other customers.

GEXLOMY may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified, subject to applicable law.

Intellectual Property

Unless otherwise stated, website content, including GEXLOMY branding, logos, product descriptions, images, graphics, videos, website layouts, design elements, and original written content, is owned by, licensed to, or used with authorization by GEXLOMY, Xi’an Jinshi Weikai Network Technology Co., Ltd., or applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

Nothing in these Terms grants you ownership of our intellectual property or permission to use protected materials beyond what is allowed by law or expressly authorized by the relevant rights holder.

Third-Party Services

GEXLOMY may use third-party service providers to support ecommerce infrastructure, payment processing, order fulfillment, shipping and logistics, customer support, analytics, advertising services, fraud prevention, and website security.

Third-party services may operate under their own terms and privacy policies.

GEXLOMY is not responsible for independent third-party services that we do not control. Your interactions with such services may be governed by their own terms, policies, and applicable legal requirements.

We encourage customers to review the relevant third-party terms and privacy notices when using external services.

Electronic Communications

By placing an order or contacting us electronically, you agree that GEXLOMY may communicate with you electronically where appropriate.

Communications may include order confirmations, payment notifications, shipping updates, tracking information, customer support responses, return or refund communications, and security notices.

These communications may be sent to the email address provided during checkout or another appropriate electronic contact channel associated with your order.

You are responsible for providing accurate contact information and reviewing relevant order communications.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your personal information may be handled in accordance with that policy and applicable privacy laws.

Where applicable law requires consent for particular processing activities, we will seek the appropriate consent.

Disclaimer

To the fullest extent permitted by applicable law, gexlomy.com and related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur due to display settings, manufacturing processes, materials, or product updates.

Nothing in this section excludes any warranty, representation, or legal protection that cannot lawfully be excluded under applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, GEXLOMY and Xi’an Jinshi Weikai Network Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes liability that cannot legally be excluded, mandatory consumer rights, or remedies available under applicable consumer protection laws.

Any limitation of liability under these Terms applies only to the extent permitted by the laws governing the relevant transaction.

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to product conformity, defective products, repairs, replacements, returns, refunds, and cancellations.

These rights may vary according to the country, state, province, or region in which you reside and the laws applicable to your purchase.

Nothing in these Terms is intended to waive, restrict, or replace rights that cannot legally be excluded or restricted.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Changes to These Terms

GEXLOMY may update these Terms periodically to reflect changes in business operations, products or collections, website functionality, store policies, or legal requirements.

Updated versions will be posted on this page.

We encourage customers to review these Terms periodically. Where required by applicable law, we will provide additional notice of material changes.

Changes will apply in accordance with applicable law and will not override any rights that cannot legally be modified or waived.

Contact Us

If you have questions regarding these Terms, an order, a GEXLOMY product, or our store policies, please contact our customer support team.

Brand: GEXLOMY

Official Website: gexlomy.com

Legal Entity: Xi’an Jinshi Weikai Network Technology Co., Ltd.

Registered Address: Room 602-041 [Cluster], Building C, Shaanxi Digital Publishing Base, No. 599 Guangyuntan Avenue, Chanba Ecological District, Xi’an, Shaanxi Province, China.

Unified Social Credit Code: 91610136MAEELFMT8A

Customer Support Email: service@gexlomy.com

gexlomy.com is operated by Xi’an Jinshi Weikai Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

For order-related inquiries, please include your order number and the email address used during checkout so that our team can assist you more efficiently.

At GEXLOMY, we believe that a reliable shopping experience is built on clear information, responsible business practices, and thoughtful customer support. We aim to provide practical home cleaning solutions while making our store policies as transparent and accessible as possible.

GEXLOMY — Thoughtful Solutions for a Cleaner Home.