At GEXLOMY, we are committed to providing thoughtfully designed home cleaning solutions and a dependable support experience for every customer. We value the quality, functionality, and practicality of our products, helping customers maintain cleaner, more comfortable living spaces with confidence.

Each product is prepared for shipment with appropriate care. If your product arrives damaged, proves defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will review your claim and work with you to determine an appropriate solution.

90-Day Limited Warranty

Most GEXLOMY products purchased through gexlomy.com are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This warranty applies to eligible manufacturing defects or functional issues that arise during normal, intended use and in accordance with the product's instructions.

Depending on the circumstances, the available resolution may include a replacement product, a replacement component or accessory where available, store credit, or a refund where appropriate.

The specific resolution will depend on the nature of the issue, product availability, the circumstances of the warranty claim, and applicable consumer protection laws.

What Is Covered

Manufacturing Defects

The limited warranty may cover defects in materials or workmanship that affect the normal structure, functionality, or intended performance of an eligible product.

Functional Issues

Eligible functional issues may include problems with handles, attachments, adjustable components, connectors, moving parts, or other product features that prevent the item from functioning as intended.

Such issues must arise during normal, intended use and must not result from misuse, improper maintenance, unauthorized modification, or external damage.

Structural Defects

The warranty may cover qualifying defects involving a product's construction, assembly, materials, or components when the issue is attributable to manufacturing or workmanship rather than accidental damage, improper handling, modification, or misuse.

Products Damaged on Arrival

Products that arrive broken, damaged, defective, incomplete, or unusable due to shipping or handling may be eligible for warranty assistance or another appropriate resolution under our applicable policies.

Please contact our customer support team promptly so that we can review the condition of the product and determine the appropriate next steps.

What Is Not Covered

The limited warranty does not cover damage or issues caused by accidental drops, impacts, cracks, or breakage; improper assembly or installation; misuse or use outside the product's intended purpose; incompatible accessories or components; exposure to excessive moisture, unsuitable temperatures, harsh chemicals, or inappropriate environments; normal wear and tear; cosmetic changes resulting from regular use; unauthorized repairs, modifications, or alterations; improper cleaning or maintenance; loss or theft; or damage occurring after the applicable warranty period.

For home cleaning products, ordinary wear resulting from regular use may include gradual changes in brush bristles, cleaning pads, surface finishes, reusable components, or other parts subject to routine friction and contact. Such wear is generally not considered a manufacturing defect unless otherwise required by applicable law or expressly covered by the product-specific warranty.

Minor variations in color, finish, texture, dimensions, material appearance, or decorative details are generally not considered defects when they do not affect normal product functionality or intended use.

The warranty does not cover issues resulting from failure to follow the product's assembly instructions, cleaning recommendations, maintenance requirements, or other applicable usage guidance.

Damaged or Defective Items

If your GEXLOMY product arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide your order number, the product name, a brief description of the issue, clear photographs showing the affected area, a short video demonstrating the issue where possible, and photographs of the packaging if the product was damaged during shipping.

Please retain the original product and packaging until our customer support team has reviewed your request and provided further instructions.

Our team will assess the information provided and advise you on the appropriate resolution based on the nature of the issue, applicable policies, and consumer protection requirements.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer support team at service@gexlomy.com.

Please include your order number, product name, a clear description of the issue, and supporting photographs or videos where relevant.

Our team aims to review your request and respond within 24–48 business hours (1–2 business days).

Additional information may be requested when necessary to confirm the issue, assess warranty eligibility, and determine the most appropriate solution.

Please do not dismantle, modify, or attempt unauthorized repairs on an affected product while your claim is being reviewed.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer a comparable replacement product, a replacement component or accessory where available, store credit, or another appropriate solution.

Replacement availability may vary depending on current inventory, product configuration, and the nature of the claim.

Any replacement or other remedy will be handled in accordance with the applicable warranty terms and consumer protection laws.

Refunds

Warranty approval does not automatically guarantee a cash refund.

Refund eligibility will be determined according to the nature of the issue, the applicable warranty conditions, and our Return & Refund Policy.

When a refund is approved, it will normally be issued to the original payment method unless another method is permitted by the applicable payment provider or required by law.

Processing times may vary depending on your bank or payment provider.

Nothing in this section limits any refund or other remedy required under applicable consumer protection laws.

Returns and Warranty Are Different

Our Return & Refund Policy applies to eligible purchases you wish to return within the applicable return period, subject to the policy's terms and conditions.

Our Limited Warranty Policy applies to qualifying manufacturing defects and product-related functional issues that arise during the applicable warranty period.

These policies serve different purposes and may have different eligibility requirements.

Please review our Return & Refund Policy for complete information regarding return windows, product condition, return shipping costs, refund processing, and other applicable requirements.

Shipping Damage

If your package appears damaged upon delivery, we recommend taking photographs of the outer packaging before opening it, where practical.

If the product inside is damaged, please contact our customer support team and provide photographs of the outer packaging, shipping label, damaged product, and any affected internal packaging or components.

For products with multiple parts or attachments, photographs showing the complete product and the specific damaged component may also be helpful.

This information allows our team to review the circumstances more efficiently and determine the appropriate next steps.

Product Care

To help maintain your GEXLOMY products in good condition, follow all supplied product instructions and use each item only for its intended purpose.

Handle cleaning tools, brushes, pads, handles, attachments, connectors, and adjustable components carefully. Avoid excessive pulling, bending, twisting, impact, or force when assembling or using the product.

Use suitable cleaning methods and materials for the specific product. Avoid harsh chemicals, excessive moisture, abrasive treatments, or cleaning methods that may damage product materials or finishes.

Clean reusable components as recommended, allow washable parts to dry thoroughly where appropriate, and store products in a suitable environment when not in use.

Use only compatible accessories and replacement components where applicable. If a product develops a problem, discontinue use when continued operation may cause further damage or create a safety concern.

Failure to follow applicable instructions, or damage caused by improper use, assembly, cleaning, or maintenance, may affect warranty eligibility where permitted by law.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws.

Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, repairs, replacements, returns, refunds, and other remedies.

Nothing in this policy is intended to exclude, restrict, or replace any rights that cannot legally be excluded or restricted.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer support team.

Brand: GEXLOMY

Official Website: gexlomy.com

Legal Entity: Xi’an Jinshi Weikai Network Technology Co., Ltd.

Registered Address: Room 602-041 [Cluster], Building C, Shaanxi Digital Publishing Base, No. 599 Guangyuntan Avenue, Chanba Ecological District, Xi’an, Shaanxi Province, China.

Unified Social Credit Code: 91610136MAEELFMT8A

Customer Support Email: service@gexlomy.com

We aim to respond to customer inquiries within 24–48 business hours (1–2 business days).

When contacting us about an existing order, please include your order number and the email address used during checkout. For damaged products, defective components, or other product-related concerns, clear photographs and videos where relevant will help us review your request more efficiently.

gexlomy.com is owned and operated by Xi’an Jinshi Weikai Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

At GEXLOMY, we believe that reliable home cleaning solutions should be supported by thoughtful product care, transparent policies, and dependable customer service. We are committed to helping you get the most from your products while providing appropriate support for eligible warranty concerns.

GEXLOMY — Thoughtful Solutions for a Cleaner Home.