Welcome to GEXLOMY

At GEXLOMY, we are committed to providing responsive, reliable, and thoughtful customer support throughout your shopping experience. We believe that a well-maintained home begins with practical solutions, considered design, and a better approach to everyday cleaning.

Whether you need assistance with product information, usage instructions, order status, shipping, returns, damaged or incorrect items, or general questions about our home cleaning collection, our customer care team is here to help.

For inquiries regarding orders, delivery, product care, returns, after-sales support, or business and wholesale opportunities, please contact us through our official customer service email.

1. Customer Support by Email

Customer Support Email: service@gexlomy.com

Our customer care team carefully reviews every inquiry and aims to provide a clear, helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number in your message whenever possible.

For product-related inquiries, please provide the product name, your order number if applicable, a brief description of your question or concern, and clear photographs where relevant. If your inquiry involves a product defect, assembly issue, functional concern, or other specific problem, a short video may also help us better understand the situation.

Providing these details allows our team to assess your request more efficiently and offer more appropriate assistance.

2. Customer Support Hours

Customer Service Email: service@gexlomy.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during public holidays, promotional periods, or periods of unusually high inquiry volume. We appreciate your patience while our team works to respond to each request with care and attention.

3. Orders, Shipping & After-Sales Support

Our customer care team is available to assist with order status and tracking, shipping and delivery inquiries, product information, product assembly and usage guidance, cleaning and maintenance recommendations, damaged or defective products, incorrect or incomplete orders, returns and after-sales inquiries, product specifications, and business or wholesale partnership opportunities.

To help us process your request as efficiently as possible, please provide your order number and the email address used when placing your order.

If an item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible. Include clear photographs of the product, its packaging, and any affected components so our team can review the issue and determine the appropriate next steps.

4. Product Support

GEXLOMY brings together practical home cleaning solutions through three distinctive product series: WATER POWER, LIGHT CLEANING, and PLANT POWER. Each series reflects our commitment to making everyday cleaning more considered, convenient, and compatible with modern living.

Our customer care team can assist with questions about product dimensions, materials and finishes, product functions and features, assembly and operation instructions, recommended cleaning applications, surface compatibility, product care and maintenance, included accessories, usage recommendations, product variations, and general product specifications.

As product features and recommended applications may differ across our collection, please include the product name, product link, or relevant order details when contacting us. This will help us provide information that is specific to the item you have purchased or are considering.

We encourage customers to follow the product-specific instructions and care recommendations supplied with each item to support appropriate use and long-term performance.

5. Business & Wholesale Inquiries

GEXLOMY welcomes inquiries from retailers, distributors, commercial buyers, home and lifestyle businesses, and potential business partners who share an interest in practical, well-designed home cleaning solutions.

For wholesale purchasing, distribution, bulk orders, or other commercial opportunities, please contact our team at service@gexlomy.com.

To help us understand your requirements, please use the email subject Business Inquiry or Wholesale Inquiry and include your company name, target market or region, estimated order volume, and a brief description of your proposed collaboration.

Our team will review your inquiry and respond as appropriate. We appreciate your interest in GEXLOMY and the opportunity to explore potential partnerships.

6. Corporate Information

Brand Name: GEXLOMY

Official Website: gexlomy.com

Legal Entity: Xi’an Jinshi Weikai Network Technology Co., Ltd.

Registered Address: Room 602-041 [Cluster], Building C, Shaanxi Digital Publishing Base, No. 599 Guangyuntan Avenue, Chanba Ecological District, Xi’an, Shaanxi Province, China.

Unified Social Credit Code: 91610136MAEELFMT8A

Customer Support Email: service@gexlomy.com

The website gexlomy.com is owned and operated by Xi’an Jinshi Weikai Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

At GEXLOMY, we believe that everyday cleaning should feel simpler, more practical, and better integrated into the way you live. From exploring the right cleaning solution to receiving your order and learning how to use and care for your products, our team is here to make your shopping experience clear, convenient, and reliable.

If you have any questions or require assistance, please contact us at service@gexlomy.com. We value your trust and welcome the opportunity to help you find the right solutions for your home.

Thank you for choosing GEXLOMY.

GEXLOMY — Thoughtful Solutions for a Cleaner Home.