Orders & Shipping

How do I place an order?

To place an order, select the GEXLOMY home cleaning product you would like to purchase, review the available options and product details, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. The frequency of carrier updates may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your GEXLOMY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide your order number, clear photos of the product and its packaging, a photo of the shipping label if available, and a short video if the issue relates to product functionality, assembly, attachments, or the condition of the item.

Our customer support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does GEXLOMY offer?

GEXLOMY offers a considered collection of home cleaning solutions designed to support everyday household care, practical maintenance, and a more organized living environment.

Our collection is organized around three distinctive product series: WATER POWER, LIGHT CLEANING, and PLANT POWER. Together, these series reflect our focus on practical cleaning approaches, thoughtful product design, and solutions suited to different household needs.

Available products may include cleaning tools, surface care accessories, practical household cleaning essentials, and other products designed to make everyday cleaning more manageable. Our assortment may evolve as new products and collections are introduced.

Please refer to the individual product page for the latest product information, available options, and specific features.

Are GEXLOMY products made with different materials and finishes?

Materials, finishes, textures, components, and construction may vary depending on the product.

Due to manufacturing processes and product variations, slight differences in shape, texture, color, finish, surface appearance, and decorative details may occur between individual products or production batches.

These minor variations do not necessarily indicate a product defect.

For products designed for particular surfaces or cleaning applications, please review the individual product description and care instructions before use.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, finishes, proportions, textures, and design details as accurately as possible.

However, actual appearance may vary slightly due to screen settings, lighting conditions, photography, material characteristics, manufacturing variations, and differences between production batches.

Please review the individual product page for specific product information, materials, dimensions, and usage recommendations before purchasing.

How should I care for GEXLOMY cleaning products?

Proper care can help maintain the condition and performance of your cleaning products over time. We recommend following the care instructions provided for each individual item.

Where appropriate, clean reusable tools and accessories after use, remove accumulated dirt or residue, and allow washable components to dry thoroughly before storage. Store products in a clean, dry location and avoid unnecessary impact, excessive pressure, or improper handling.

Use cleaning products and accessories only for their intended applications. Avoid harsh chemicals, abrasive treatments, or cleaning methods that may damage the product materials.

For items with specialized surfaces, coatings, bristles, pads, or other attachments, follow the product-specific maintenance recommendations.

How should I care for handles, attachments, and functional components?

For products with interchangeable heads, detachable accessories, extendable handles, connectors, or other functional components, handle each part carefully and follow the assembly and maintenance instructions provided with the product.

Check that detachable components are correctly secured before use. Avoid excessive force when attaching, removing, adjusting, or cleaning individual parts.

If a component becomes loose, damaged, or difficult to operate, discontinue use until the issue has been assessed. Replaceable accessories, where available, should be compatible with the relevant product.

What should I do if my cleaning product has an issue?

If your GEXLOMY product develops a problem, inspect the item carefully and avoid forcing, dismantling, or modifying the affected component.

Where applicable, check the product assembly, handle connections, attachments, moving parts, and any other components described in the product instructions.

For products with specialized functional features, consult the relevant operating instructions before troubleshooting. If the issue continues, please contact our customer support team with your order details, a description of the problem, and clear photos or a short video where possible.

Our team will review the information and advise you on the appropriate next steps.

Can I use GEXLOMY cleaning products on any surface?

Not every cleaning product or accessory is suitable for every surface.

Before use, review the individual product page and any accompanying instructions to confirm the intended applications and material compatibility. Delicate finishes, coated surfaces, natural materials, and other sensitive areas may require specialized care.

When appropriate, test the product on a small, inconspicuous area before proceeding with a larger surface. Avoid using a product in ways that are inconsistent with its intended purpose or stated instructions.

Any claims regarding specialized applications, water resistance, chemical compatibility, or other performance characteristics apply only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference for evaluating size, fit, storage, and practical use.

Small variations may occur due to manufacturing methods, product construction, or measurement techniques.

Please review the individual product page for detailed specifications and consider the listed dimensions when determining whether a product is suitable for your intended cleaning tasks or storage space.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive the appropriate return instructions.

Returns sent without prior authorization, where authorization is required, or without following the provided instructions may not be accepted.

Please refer to our return policy for applicable eligibility requirements, timeframes, and other conditions.

Does GEXLOMY offer a warranty?

Eligible GEXLOMY products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

Warranty coverage, exclusions, and applicable conditions may vary by product. For additional information about appropriate use, routine maintenance, and product care, please review the relevant product instructions and our Product Support & Care information, where available.

What should I do if my product develops a problem?

If your GEXLOMY cleaning product develops an issue involving its structure, materials, handle, attachments, moving parts, or other functional components, please avoid forcing, dismantling, or modifying the affected part.

Discontinue use if the issue may affect safe or proper operation. If the problem continues, please contact our customer support team at service@gexlomy.com.

Please include your order number, product name, a clear description of the issue, photographs of the affected area where relevant, and a short video demonstrating the problem where possible.

This information will help our team review your request more efficiently and determine the appropriate next steps.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and the payment services available at the time of purchase.

Please review the final order total and the payment information presented at checkout before completing your purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

GEXLOMY does not request that customers send complete payment card information through email or customer support messages.

For additional information about payment processing and the handling of personal information, please review our Payment & Security Policy and Privacy Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include product dimensions, materials, colors and finishes, functional features, intended cleaning applications, included accessories, assembly instructions, care recommendations, and recommended usage.

Because specifications and suitable applications vary between products, please review the relevant product page before purchasing.

If you need clarification about a product's materials, compatibility, dimensions, or intended use, our customer support team will be happy to assist.

Can colors, textures, or finishes look different in person?

Yes. Product colors, textures, finishes, and surface details may appear slightly different depending on screen settings, room lighting, photography conditions, material characteristics, and manufacturing processes.

We aim to represent each product as accurately as reasonably possible so that customers can make informed purchasing decisions.

Do cleaning products have identical finishes and details?

Not necessarily.

Products featuring different materials, textures, surface finishes, molded components, or specialized construction may show slight differences between individual items or production batches.

These minor variations may be normal characteristics of manufacturing and do not necessarily indicate a defect. However, if you believe a variation affects the product's functionality, quality, or intended use, please contact our customer support team for assistance.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us through our official customer support email.

Customer Support Email: service@gexlomy.com

For order-related inquiries, please include your order number whenever possible. For product support, including the product name and a short description of the issue will help us assist you more efficiently.

Brand: GEXLOMY

Website: gexlomy.com

Legal Entity: Xi’an Jinshi Weikai Network Technology Co., Ltd.

Registered Address: Room 602-041 [Cluster], Building C, Shaanxi Digital Publishing Base, No. 599 Guangyuntan Avenue, Chanba Ecological District, Xi’an, Shaanxi Province, China.

Unified Social Credit Code: 91610136MAEELFMT8A

Customer Support Email: service@gexlomy.com

The website gexlomy.com is owned and operated by Xi’an Jinshi Weikai Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

GEXLOMY — Thoughtful Solutions for a Cleaner Home.

Discover practical cleaning essentials, considered product designs, and new collections from GEXLOMY. Explore WATER POWER, LIGHT CLEANING, and PLANT POWER to find solutions that complement your home and everyday cleaning routines.