At GEXLOMY, we aim to provide a clear, dependable, and straightforward shipping experience from the moment your order is placed until it arrives at your door.

Our collection brings together thoughtfully designed home cleaning solutions across three distinctive series: WATER POWER, LIGHT CLEANING, and PLANT POWER. From practical cleaning tools to specialized household accessories, we take care to prepare orders for shipment using appropriate packaging intended to help protect products during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Products with multiple components, detachable accessories, specialized shapes, or particular packaging requirements may require additional preparation before dispatch.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment.

This estimated delivery period does not include the 1–3 business days required for order processing.

Delivery times may vary depending on the shipping destination, carrier availability, customs inspections or clearance procedures, public holidays, weather conditions, peak shipping periods, remote delivery locations, local delivery restrictions, and other circumstances outside our reasonable control.

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on the destination, product type, package dimensions, weight, and items included in your order.

Where promotional or free shipping options are available, eligibility will be displayed before payment is completed.

Certain products, including larger cleaning tools, extended handles, multi-piece sets, or items requiring specialized packaging, may require different shipping arrangements depending on the destination and transportation requirements.

Product Packaging and Protection

GEXLOMY takes reasonable care when preparing products for shipment. Depending on the product, an order may contain cleaning tools, detachable accessories, reusable components, handles, brushes, pads, or other household cleaning essentials.

Where appropriate, protective packaging is used to help reduce movement, surface damage, and impact during transportation.

Please handle your package carefully upon delivery and inspect your products as soon as reasonably possible after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information is available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier and destination, tracking information may update only when the package reaches specific transit or delivery checkpoints. A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.

Delivery Delays

Although we work with logistics providers to support reliable and efficient delivery, occasional delays may occur due to circumstances outside our reasonable control.

These may include carrier disruptions, customs inspections or clearance procedures, severe weather, transportation interruptions, public holidays, peak shipping periods, remote delivery locations, local delivery restrictions, and unexpected logistics delays.

If your order has not arrived within the estimated delivery period, please contact our customer support team. We will review the available tracking and shipping information and advise you on the appropriate next steps.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review your recipient name, street address, apartment or unit number, city, state or province, postal or ZIP code, country, and any other required delivery information.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the information before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered processing or has already shipped.

If an order is returned, delayed, or requires reshipment because of incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

GEXLOMY ships to selected international destinations where delivery services are available.

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, clearance charges, or other charges imposed by local authorities or carriers.

Unless otherwise stated during checkout or required by applicable law, such charges are generally the responsibility of the recipient.

GEXLOMY does not control customs processing times or charges imposed by local governments, customs authorities, or delivery providers.

Customers are encouraged to review any applicable import requirements before placing an international order.

Products Damaged During Shipping

We recommend inspecting your GEXLOMY products promptly after delivery to ensure that the items and included components have arrived in satisfactory condition.

If your product arrives damaged, broken, scratched, defective, incomplete, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide your order number, clear photographs of the affected product, photographs of the inner packaging and outer shipping box, a photograph of the shipping label, and a short video where helpful.

Please do not discard the damaged product or its packaging until our customer support team has reviewed the issue and advised you on the next steps.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as a replacement, refund, or another available remedy.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or available resolution procedures.

Investigations and resolutions may depend on the individual carrier's policies, the shipment's tracking history, and the specific circumstances involved.

Please provide your order number and tracking information when contacting us so that we can review the shipment more efficiently.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend checking your mailbox or usual delivery area, entrances around your property, building reception or mailroom, household members, neighbors, and the local delivery carrier.

If you are still unable to locate the package after these checks, please contact our customer support team. We will review the available delivery information with you and advise you on the appropriate next steps.

Split Shipments

In some cases, products from the same order may be shipped separately due to inventory location, product dimensions, packaging requirements, warehouse availability, or fulfillment arrangements.

For example, cleaning tools of different sizes or multi-item product sets may be dispatched in separate packages depending on inventory availability and packaging requirements.

If your order is divided into multiple shipments, each package may have a separate tracking number and may arrive at a different time.

You will not be charged additional shipping fees solely because GEXLOMY chooses to split an order into multiple shipments.

Receiving Your Order

When receiving GEXLOMY products, we recommend opening the package carefully, avoiding sharp tools near the product, removing protective packaging slowly, and handling handles, brushes, cleaning pads, detachable attachments, and other components with care.

Inspect the items and included accessories before disposing of the packaging. Where applicable, place or store the product in a clean, suitable area before use.

If your product includes assembly steps, adjustable components, specialized attachments, or specific cleaning instructions, please review the applicable product information before use.

Following the recommended instructions helps ensure that your product is used appropriately and maintained according to its intended purpose.

Contact Us

If you have questions regarding shipping, tracking, delivery, or a damaged shipment, please contact our official customer support team.

Brand: GEXLOMY

Official Website: gexlomy.com

Legal Entity: Xi’an Jinshi Weikai Network Technology Co., Ltd.

Registered Address: Room 602-041 [Cluster], Building C, Shaanxi Digital Publishing Base, No. 599 Guangyuntan Avenue, Chanba Ecological District, Xi’an, Shaanxi Province, China.

Unified Social Credit Code: 91610136MAEELFMT8A

Customer Support Email: service@gexlomy.com

The website gexlomy.com is owned and operated by Xi’an Jinshi Weikai Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged products or other product-related inquiries, including clear photographs of the product and packaging will help us review the situation more quickly.

At GEXLOMY, we are committed to making the journey from ordering to delivery as clear and dependable as possible, so you can focus on creating a cleaner, more comfortable home.

GEXLOMY — Thoughtful Solutions for a Cleaner Home.