Last Updated: October 22, 2026

At GEXLOMY, we value your privacy and are committed to handling your personal information responsibly. We believe that a trustworthy shopping experience begins with transparency, respect for individual privacy, and clear communication about how information is collected and used.

GEXLOMY operates this website and online store, including related content, features, tools, products, and services, to provide customers with a convenient and reliable shopping experience (the “Services”).

The GEXLOMY online store is owned and operated by Xi’an Jinshi Weikai Network Technology Co., Ltd. GEXLOMY is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer our Services.

This Privacy Policy explains how we collect, use, disclose, and process your personal information when you visit gexlomy.com, browse our home cleaning collections, place an order, communicate with customer support, interact with advertisements, or otherwise use our Services.

If any conflict exists between our Terms & Conditions and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply to those privacy-related matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for particular processing activities, we will seek the appropriate consent before carrying out those activities.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Personal information does not include information that has been collected anonymously or processed in a way that it can no longer reasonably identify an individual.

Depending on how you interact with GEXLOMY, applicable laws, and your privacy choices, we may collect or process the following categories of information.

Contact Information: Information such as your name, email address, billing address, and shipping address.

Account Information: Account details, login information, saved addresses, preferences, and related settings, where applicable.

Order and Transaction Information: Products viewed, products added to your cart, home cleaning products purchased, order history, payment status, returns, exchanges, cancellations, and transaction identifiers.

Payment Information: Payment details processed through third-party payment providers. GEXLOMY generally does not store complete payment card numbers or security codes.

Customer Support Information: Messages, order details, product questions, photographs, and other information you voluntarily provide when contacting our support team.

Device Information: Browser type, device type, operating system, IP address, network information, and online identifiers.

Website Usage Information: Pages visited, products viewed, search activity, shopping behavior, checkout interactions, referring websites, and visit dates and times.

Advertising and Analytics Information: Advertising interactions, campaign information, conversion events, and measurement information, where permitted by applicable law.

Cookie and Privacy Preference Information: Cookie choices, consent preferences, and browser or device privacy signals.

The information collected may vary depending on the features you use, the information you choose to provide, your device settings, and the legal requirements applicable to your location.

Sources of Personal Information

GEXLOMY may collect personal information from several sources as part of operating our online store and providing our Services.

Directly From You: We may collect information when you place an order, create an account, subscribe to communications, contact customer support, or submit information through our website.

Automatically Through Our Website: We may collect information through cookies, pixels, scripts, tags, local storage, server logs, and similar technologies.

Shopify and Ecommerce Service Providers: We may receive or process information through platforms and services that support our online store operations.

Payment Providers: We may receive transaction-related information from payment processors that securely process payments.

Shipping and Logistics Providers: We may receive information from companies involved in order fulfillment, delivery, and tracking services.

Advertising and Analytics Providers: We may receive information through services that help us understand website performance, customer interactions, and advertising effectiveness.

Fraud Prevention and Security Providers: We may receive information through services that help protect our website, transactions, and customers against fraud and unauthorized activity.

How We Use Your Personal Information

Depending on how you interact with GEXLOMY and which Services you use, we may process personal information for the following purposes.

Providing and Improving Our Services

We use personal information to operate our website, process orders, arrange shipment, provide tracking updates, manage customer accounts, process returns and refunds, respond to inquiries, and improve the overall shopping experience.

We may also use relevant information to better understand how customers interact with our WATER POWER, LIGHT CLEANING, and PLANT POWER collections and to improve product presentation, website navigation, and the usefulness of our online store.

Payments and Transactions

We may use personal information to process payments, verify transactions, prevent payment fraud, maintain order records, and manage refunds, cancellations, exchanges, or other transaction-related activities.

Marketing and Advertising

Where permitted by applicable law, we may use information to measure advertising performance, understand customer interactions, improve marketing campaigns, analyze customer interests, and provide relevant communications.

Your available choices regarding advertising-related processing may depend on your location, applicable privacy laws, and the technologies used on our website.

Website Analytics and Improvement

We may analyze website activity, product interactions, browsing behavior, and customer journeys to improve website functionality, product presentation, navigation, and user experience.

These insights help us understand how customers discover and evaluate our home cleaning products and how we can make our Services more useful and accessible.

Security and Fraud Prevention

We may process information to identify, investigate, prevent, or respond to fraud, unauthorized activity, security issues, misuse, or other potentially harmful activities.

This processing may also help us verify transactions, protect customer accounts, maintain the integrity of our website, and safeguard our business operations.

Communicating With You

We may use your personal information to provide customer support, answer questions, send order confirmations, provide shipping updates, respond to requests, and maintain communications related to your purchases or our Services.

Where permitted by applicable law, we may also send promotional communications about products, offers, collections, and updates.

Legal and Compliance Purposes

We may process personal information when necessary to comply with applicable laws, regulations, legal obligations, accounting requirements, contractual obligations, or lawful requests from authorities.

We may also use information to establish, exercise, or defend legal claims and to resolve disputes where appropriate.

Cookies and Similar Technologies

GEXLOMY and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies to operate, analyze, and improve our website.

These technologies may be used to enable essential website functions, maintain shopping cart and checkout functionality, remember website preferences, improve website performance and customer experience, analyze traffic and customer interactions, measure advertising effectiveness, understand product interests and shopping behavior, and support marketing activities where permitted by applicable law.

Cookies and similar technologies may generally include strictly necessary technologies, functional technologies, analytics technologies, and advertising technologies.

Strictly necessary technologies may remain active because they are required for essential website operations, such as maintaining shopping cart functionality or enabling secure checkout.

Where required by applicable law, GEXLOMY will request appropriate consent before enabling non-essential analytics or advertising technologies.

You may manage available cookie preferences through the cookie controls provided on our website. Your browser or device may also provide settings for managing certain cookies and similar technologies.

Please note that disabling certain technologies may affect the functionality or availability of some website features.

Advertising, Analytics and AppLovin

GEXLOMY may work with advertising, analytics, attribution, and measurement partners to understand customer interactions, evaluate advertising performance, improve marketing activities, and protect against fraudulent activity.

One advertising and measurement partner we may work with is AppLovin Corporation (“AppLovin”).

Where enabled, AppLovin technologies may use cookies, pixels, scripts, APIs, or similar technologies to support advertising measurement and related services.

Depending on technical configuration, applicable law, and your privacy choices, information processed by advertising partners may include your IP address, browser and device information, device or advertising identifiers, website browsing activity, product views and shopping interactions, search activity, cart and checkout events, purchase and conversion information, advertising interactions, campaign performance information, and cookie or privacy preference signals.

AppLovin and similar partners may process information for purposes such as advertising measurement, conversion attribution, advertising optimization, fraud prevention, security, and improvement of advertising services, where permitted by applicable law.

The information processed and the purposes of processing depend on the services enabled, the applicable technical configuration, and the privacy choices available to you.

GEXLOMY does not intentionally provide sensitive personal information for advertising purposes.

Where applicable law provides rights to opt out of certain advertising-related processing, you may exercise those rights through the available privacy controls or by contacting us.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, provide our Services, complete transactions, maintain website security, measure advertising performance, or comply with legal obligations.

Recipients may include Shopify and ecommerce platform providers, payment processors and financial service providers, shipping and logistics providers, customer support service providers, technology and hosting providers, security providers, analytics and measurement providers, advertising and attribution providers, fraud prevention and risk management providers, professional advisers, legal service providers, and government authorities where legally required.

We may also disclose information in connection with business transactions such as mergers, acquisitions, financing, restructuring, or the transfer of business assets, subject to applicable legal requirements.

We do not disclose personal information indiscriminately. Disclosures are made as reasonably necessary for the relevant business, operational, security, or legal purpose and are subject to applicable privacy requirements.

Depending on your location and the relevant processing activity, certain disclosures to advertising or analytics partners may be considered “sharing,” “targeted advertising,” or another regulated activity under applicable privacy laws.

Relationship With Shopify

Our online store is hosted through Shopify.

Shopify may collect and process personal information related to your access to and use of our Services in order to provide, maintain, secure, and improve Shopify services.

Information submitted through gexlomy.com may be processed by Shopify and other service providers located in different countries, depending on service requirements.

Shopify may process personal information in accordance with its own privacy practices and applicable legal requirements.

For more information about Shopify's privacy practices, please review Shopify's Consumer Privacy Policy:

https://privacy.shopify.com/en

Targeted Advertising and Privacy Choices

Depending on applicable privacy laws, certain advertising-related processing activities may be considered targeted advertising, sharing, or other regulated activities.

Where applicable, you may manage your choices through the cookie preference controls available on our website, available privacy-choice tools, browser or device privacy settings, or by contacting GEXLOMY customer support.

Where legally required and technically supported, GEXLOMY respects applicable privacy preference signals, including Global Privacy Control (GPC).

The availability and effect of particular privacy choices may depend on your location, the applicable legal framework, and the technical capabilities of our website and service providers.

Exercising an applicable privacy choice will not affect your ability to make purchases through our store where the relevant activity is not necessary for the selected Service.

Marketing Communications

Where permitted by applicable law, GEXLOMY may send promotional communications regarding products, offers, collections, updates, or services.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in those communications.

Even after unsubscribing from marketing communications, you may still receive important transactional messages related to orders, payments, shipping, returns, security, or customer support.

These operational communications are necessary to provide information about your purchases or respond to your requests and are separate from promotional marketing messages.

Third-Party Websites and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other online services.

Third-party websites may have privacy practices that differ from those of GEXLOMY. We are not responsible for the privacy, security, or content practices of third-party services that we do not control.

We encourage you to review the privacy policies and applicable terms of third-party services before providing personal information through those services.

Your interactions with third-party services are generally governed by their own policies and applicable legal requirements.

Children's Privacy

GEXLOMY's website and shopping Services are intended for general customers and are not directed toward children.

We do not knowingly collect personal information from children where parental consent or another legal basis is required under applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so we can review the situation and take appropriate action where necessary.

Security of Your Information

GEXLOMY uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These safeguards are intended to support the confidentiality and integrity of information handled through our online store and related Services.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

Please do not send sensitive information such as complete payment card numbers, passwords, or security codes through ordinary email communications.

Data Retention

GEXLOMY retains personal information only for as long as reasonably necessary for the purposes for which it was collected or for other purposes permitted by applicable law.

These purposes may include processing and maintaining customer orders, providing customer support, handling returns and refunds, preventing fraud, maintaining website security, resolving disputes, and meeting legal, tax, accounting, and regulatory obligations.

The retention period may vary depending on the type of information, the nature of our relationship with you, the relevant processing purpose, and any applicable legal requirements.

When personal information is no longer reasonably required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law and our data retention practices.

Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

Right to Access: You may request information about the personal data we hold about you and, where applicable, obtain a copy of that information.

Right to Delete: You may request the deletion of certain personal information, subject to applicable legal exceptions and retention requirements.

Right to Correct: You may request that inaccurate personal information be corrected.

Right to Portability: Where applicable, you may request a copy of eligible personal information in a portable format.

Right to Object: You may object to certain types of personal information processing where such a right is available under applicable law.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Right to Opt Out: Where applicable, you may opt out of certain advertising-related processing, targeted advertising, or regulated sharing of personal information.

The availability and scope of these rights depend on your location and applicable legal requirements. Certain requests may be subject to verification or lawful exceptions.

To exercise an applicable privacy right, please contact us at service@gexlomy.com. We may request reasonable information to verify your identity and ensure that your request is handled securely.

We will review and respond to eligible requests in accordance with the timeframes and requirements established by applicable law.

Where permitted by law, you may also have the right to appeal a decision regarding your privacy request or submit a complaint to the relevant data protection authority.

International Data Transfers

GEXLOMY works with service providers, technology partners, payment providers, advertising partners, and logistics providers that may operate in different countries.

As a result, personal information may be transferred, processed, or stored outside your country of residence.

The privacy laws and protections applicable in those countries may differ from those in your home jurisdiction.

Where required by applicable law, appropriate safeguards will be used for international data transfers. These safeguards may include legally recognized contractual protections or other transfer mechanisms permitted by the relevant jurisdiction.

Changes to This Privacy Policy

GEXLOMY may update this Privacy Policy from time to time to reflect changes in our business operations, website functions, technologies, service providers, or applicable legal requirements.

When updates are made, we will revise the “Last Updated” date displayed at the beginning of this policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes to our privacy practices.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise applicable privacy rights, please contact us through our official customer support email.

Brand: GEXLOMY

Official Website: gexlomy.com

Legal Entity: Xi’an Jinshi Weikai Network Technology Co., Ltd.

Registered Address: Room 602-041 [Cluster], Building C, Shaanxi Digital Publishing Base, No. 599 Guangyuntan Avenue, Chanba Ecological District, Xi’an, Shaanxi Province, China.

Unified Social Credit Code: 91610136MAEELFMT8A

Customer Support Email: service@gexlomy.com

The website gexlomy.com is owned and operated by Xi’an Jinshi Weikai Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

At GEXLOMY, we believe that trust is built through transparency, responsible information handling, and respect for our customers. We are committed to providing clear information about our privacy practices and handling personal information in accordance with applicable requirements.

GEXLOMY — Thoughtful Solutions for a Cleaner Home.